tsm licenses list
| Error Message | Likely Cause | Resolution | |---------------|--------------|-------------| | “Invalid product key” | Typo or wrong product (e.g., Tableau Desktop key used for Server) | Re-copy from Customer Portal; check for hyphens. | | “Activation server unreachable” | Firewall or proxy blocking activation.tableau.com:443 | Configure proxy: tsm configuration set -k licensing.activation_proxy -v "http://proxy:8080" | | “License key already used on another server” | Key has reached its activation limit | Deactivate from old server ( tsm licenses deactivate ) or request reset from Tableau Support. | | “Version mismatch” | Key issued for newer Tableau Server version | Upgrade your Tableau Server or contact sales for backward-compatible key. | tableau server license key activation
If you are migrating to a new hardware box, always run tsm licenses deactivate -k on the old machine first. tsm licenses list | Error Message | Likely