Arthur’s first international flight was at 6 AM. He was heading to Shanghai to close a deal. His entire contact list, his encrypted emails, and his custom BBM groups were on that phone.
Updating the firmware will typically delete all personal data. Ensure you have backed up your contacts and messages before proceeding. Firmware Change/Update on BLACKBERRY Bold 9700 Firmware Change Update on BLACKBERRY Bold 9700
For a clean firmware change: