: Reward them (builds excitement, makes them feel appreciated). Activity D (p. 8) b c a b b a Activity E (Vocabulary, pp. 9–10) criticism favoritism acknowledge potential aspect expert staff negotiate outline address exemplify issue Listening 2: Advice for Leaders Activity B (Note-taking, p. 14) First advice : Listen to other voices (invite new ideas).

The speaking exercises in Unit 1 are designed to help learners develop their ability to communicate effectively in a variety of situations. The exercises include: