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Most likely you’re seeing:

The root cause? Microsoft’s inbox driver (provided via Windows Update) was often generic or outdated. It failed to properly initialize the TPM firmware interface on certain hardware combinations, particularly when the BIOS was in “Discrete TPM” mode vs. “Firmware TPM” (fTPM).

Microsoft provides this driver natively within Windows. You typically do not need to download it from a third-party site; running Windows Update will fetch the latest security device updates automatically.

For older systems, you may need a specific hotfix, such as KB2920188 , to add TPM 2.0 support to the operating system. Troubleshooting Common Errors