The caller used a technique called 'incremental desensitization'. He didn't ask them to strip her immediately. He asked for a bag check. Then a pocket check. Then shoes. Then socks. Each step is a tiny compromise. Once you’ve agreed to the small things, you can’t justify saying no to the big ones.
A jury awarded Ogborn $6.1 million in damages ($1.1M compensatory, $5M punitive) in 2007. Louise Ogborn - Mcdonalds Uncensored Stripsearch Full Clip
On April 9, 2004, at a McDonald’s in Mount Washington, Kentucky, a man calling himself "Officer Scott" phoned the store. Then a pocket check
In 2004, a 21-year-old McDonald’s employee in Mount Washington, Kentucky, endured hours of humiliation — not at the hands of a criminal, but because she and her manager believed a hoax caller pretending to be a police officer. The case of Louise Ogborn remains one of the most shocking examples of compliance with authority gone wrong. Each step is a tiny compromise
He used authority-based psychological tactics to convince assistant manager Donna Summers to detain Ogborn.