If you are using a Genetec hardware appliance, the default credentials may differ: Synergis Appliance : The default username and password are admin and softwire . Streamvault Appliance Go to product viewer dialog for this item. : : Username Admin , Password admin . Operator User : Username Operator , Password operator . Server Admin : Password genetecfactory . Security and Management Tips
Locate the database (usually named Directory or SecurityCenter ).
Here is the truth that saves you time: