| Problem | Likely Cause | Solution | | :--- | :--- | :--- | | "Unable to load driver" | Windows blocks unsigned drivers. | Boot into (temporary). | | Real-time protection greyed out | Portable version cannot install services. | This is normal. Portable = On-demand scanning only. Real-time requires admin install. | | "License expired" popup | The crack/loader is blocked by Windows Defender. | Exclude the portable folder from Defender. Restore the cracked .exe from quarantine. | | Scan freezes at "HEUR/AGEN.xxxx" | The engine is stuck on a packed file. | Add the suspicious file to exclusions temporarily. |
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