Many Canon CD images or zipped downloads contain multiple folders. The error occurs when the main setup cannot locate sub-components.
If the standard installation continues to fail, you can perform a Silent Install which bypasses certain UI checks: Open the Command Prompt ( ) as an Administrator. Navigate to your setup folder using the Run the installer with a record parameter: setup.exe -r After completion (even if it fails), find the C:\Windows , copy it back to your installation folder, and run setup.exe /s help.pdq.com Maintenance Tips Clean the Scanner
Your installation then rolls back or terminates, leaving you stuck. Do not worry. This article explains why this error occurs, which software versions are affected, and—most importantly—how to fix it step by step.
Do you still have the or are you relying on web downloads ?
You may be using an "Upgrade" installer that requires a previous version of CapturePerfect 3.1 to be already present on the machine.